Refund policy
.belReturn & Refund Policy
Thank you for shopping at Trovi! 🌴 We want you to love everything you order. If something isn't right, we're here to help.
Returns We accept returns within 14 days of delivery. Items must be unused, unworn, and in their original condition with tags attached.
To start a return, please contact us at [your email] with your order number and reason for return.
Non-Returnable Items The following items cannot be returned:
- Swimwear (for hygiene reasons)
- Sale or clearance items
- Items marked as final sale
Refunds Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges We do not offer direct exchanges at this time. Please return your item and place a new order for the desired item.
Damaged or Wrong Items If you received a damaged or incorrect item, please contact us within 48 hours of delivery at layla.belle0813@gmail.com with a photo and we'll make it right immediately! 🩷
Contact Us Questions? We'd love to hear from you — reach out anytime!